The process of contracting the services of a third party to do a specific business task on your company's behalf is known as business process outsourcing or BPO. Such trend has grown to be a tremendous business in the Philippines at the onset of 2000. In 2008, the call center industry alone supported a $12-billion BPO industry.
Another proof of the growing call center industry in the country is that it employs thousands of new graduates each year. It is said that call centers started out as providers in the email response and managing sector. With an estimated 80 percent share of the total business process outsourcing BPO industry, call centers provide services mostly for US clients.
Why is the Philippines highly preferred by western clients to be their outsourcing partner? The following are just of the multiple reasons:
1. lower operational and labor costs as compared to Europe and the US
2. high proficiency in American English
3. vast pool of qualified talents
4. highly skilled workforce
It should be remembered that the Philippines was once colonized by America. English was then made as the official language of instruction in all academic institutions throughout the country, and as such made conversations in that language easier for the average Filipino. So it’s not really a wonder that Filipino workers became a high demand for various posts overseas.
These workers are known worldwide for their flexibility and adaptability to work, aside from showing passion and dedication wherever they are located and whatever profession they are in. You can never doubt the quality of work that Filipino workers produce.
Apart from the superior quality of workers, there is more fun when outsourcing in the Philippines. The government is doing its best to maintain peace and order, a climate suitable for any business venture. Food and lodging is considerably affordable and plentiful. Likewise, transportation is never a problem.
Apart from call center, the BPO industry has branched out to other vital services that include legal and medical transcription, finance, logistics and accounting, software development and animation, and other IT-related functions.
If you're planning to do business in this part of the globe, rest assured of success but first you have to understand the advantages and disadvantages of business process outsourcing. It would pay to know all aspects of the business before you even decide to outsource.
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